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Cancellation & Refund Policy

How cancellations, refunds and returns work for subscriptions, RFQs and orders placed through Procurify.

Effective date
07-07-2026
Last updated
05-09-2026

1. PURPOSE

This Cancellation and Refund Policy ("Policy") governs cancellation of subscriptions, services, RFQs and procurement activities conducted through Procurify.in, a technology-enabled procurement platform operated by DigiPro Solutions Private Limited ("DigiPro", "we", "us" or "our").

Procurify connects registered Buyers and Sellers and provides technology for procurement activities including product discovery, RFQs, quotations, purchase-order workflows, communication and transaction-status tracking.

2. IMPORTANT DISTINCTION

DigiPro is a technology platform provider and is generally not a party to the underlying sale or purchase contract between a Buyer and Seller.

Accordingly:

DigiPro does not receive, hold, settle, guarantee or become responsible for Seller payments unless expressly agreed under a separate written agreement.

Any cancellation, refund, return, replacement or payment dispute relating to goods or services purchased from a Seller shall ordinarily be governed by the terms agreed between the Buyer and Seller.

Procurify may provide functionality to record the status of such cancellation, refund or payment.

Such status information does not constitute a financial guarantee or payment obligation of DigiPro.

3. PROCURIFY SUBSCRIPTION CANCELLATION

3.1 Subscription Cancellation by Business Customer

A Business Customer may request cancellation of its Procurify subscription by:

  • using the cancellation functionality provided within the Platform; or
  • sending a written cancellation request to [●].

The cancellation shall take effect according to the applicable subscription plan or written agreement.

3.2 Notice Period

Unless otherwise agreed in writing:

[30] days' prior written notice may be required for cancellation of an annual or enterprise subscription.

For monthly subscriptions, cancellation may take effect at the end of the then-current billing period.

The applicable commercial agreement shall prevail where it specifies a different cancellation period.

4. SUBSCRIPTION REFUNDS

4.1 General Rule

Unless expressly stated otherwise in the applicable subscription agreement, subscription fees already paid to DigiPro are non-refundable after the applicable subscription period has commenced.

4.2 Pre-Activation Cancellation

Where a subscription is cancelled before activation and DigiPro has not commenced service delivery, DigiPro may, at its discretion and subject to the applicable commercial agreement, provide:

  • a full refund;
  • a partial refund; or
  • credit against future services.

4.3 Promotional Plans

Fees paid under promotional, discounted, introductory or trial-to-paid plans may be subject to special refund conditions disclosed at the time of purchase.

5. FREE TRIALS

Where DigiPro offers a free trial:

  • the duration of the trial shall be specified at the time of registration;
  • DigiPro may limit features available during the trial;
  • DigiPro may discontinue or modify the trial;
  • no refund shall ordinarily be payable for a free trial; and
  • continued use after expiry may result in conversion to a paid subscription where expressly agreed.

6. RFQ CANCELLATION

6.1 Buyer Cancellation Before Seller Response

A Buyer may cancel an RFQ before a Seller has accepted or submitted a quotation, subject to Platform functionality.

6.2 Cancellation After Quotation

A Buyer may withdraw an RFQ after quotations have been received, provided that no binding commitment has been entered into with a Seller.

6.3 After Purchase Order or Contract

Once a purchase order, work order, contract or other binding commercial commitment has been accepted between Buyer and Seller, cancellation shall be governed by the terms agreed between the Buyer and Seller.

DigiPro shall not automatically have the authority to cancel such a Transaction.

7. SELLER CANCELLATION

A Seller shall not cancel a confirmed Transaction except in accordance with:

  • the applicable purchase order;
  • agreed commercial terms;
  • applicable Seller terms; or
  • circumstances permitted under applicable law.

Repeated unjustified cancellations may result in:

  • warnings;
  • temporary suspension;
  • reduced Platform access;
  • removal of listings; or
  • termination of the Seller account.

8. BUYER CANCELLATION

A Buyer may request cancellation of a Transaction subject to the terms agreed with the Seller.

Where the Seller has already:

  • manufactured customised goods;
  • procured materials;
  • commenced services;
  • dispatched goods;
  • incurred documented costs; or
  • otherwise performed contractual obligations,

cancellation may be subject to the applicable contractual consequences.

9. REFUNDS BETWEEN BUYER AND SELLER

Where a Buyer is entitled to a refund from a Seller, the refund obligation rests with the Seller unless DigiPro has expressly assumed a refund obligation under a separate written agreement.

DigiPro shall not be responsible for:

  • Seller refund delays;
  • Seller refusal to refund;
  • bank processing delays;
  • payment gateway failures;
  • incorrect bank details;
  • deductions imposed by banks;
  • taxes or statutory deductions; or
  • other matters outside DigiPro's control.

10. PAYMENT STATUS ON PROCURIFY

Procurify may allow registered Users to record:

  • payment initiated;
  • payment pending;
  • payment received;
  • payment partially received;
  • payment overdue;
  • payment disputed;
  • payment completed; or
  • other payment-related statuses.

Such records are maintained as part of the procurement workflow.

A payment-status record shall not be interpreted as a payment guarantee by DigiPro.

DigiPro does not become liable merely because a payment status has been entered, displayed, modified or transmitted through Procurify.

11. DISPUTED PAYMENTS

Where a Buyer and Seller dispute a payment, the parties should first attempt to resolve the matter directly.

DigiPro may provide relevant Platform records where legally permissible and technically available.

DigiPro shall not be required to make payment to either party merely because a payment dispute has been raised.

12. PRODUCT RETURNS AND REPLACEMENTS

Returns, replacements and warranty claims concerning products supplied by Sellers shall be governed by:

  • Seller's return policy;
  • purchase order;
  • contract;
  • warranty terms;
  • applicable commercial terms; and
  • applicable Indian law.

DigiPro does not independently assume Seller warranty or product liability merely because the transaction was facilitated through Procurify.

13. SERVICES – CANCELLATION

Where a Seller provides services through Procurify, cancellation shall be determined by the service contract or purchase order between Buyer and Seller.

Factors may include:

  • commencement of work;
  • percentage of work completed;
  • materials purchased;
  • mobilisation costs;
  • professional fees;
  • agreed cancellation charges; and
  • other contractual obligations.

14. CANCELLATION DUE TO FRAUD OR POLICY VIOLATION

DigiPro may suspend or cancel access to Procurify where it reasonably believes that:

  • fraud has occurred;
  • the account is being misused;
  • the User has provided materially false information;
  • the User has engaged in unlawful activity;
  • the Platform is being manipulated;
  • cybersecurity is threatened; or
  • the User has materially breached the Terms.

Such suspension or termination shall not automatically create a refund entitlement.

15. CANCELLATION BY DIGIPRO

DigiPro may discontinue or suspend Procurify or particular features:

  • for security reasons;
  • due to legal or regulatory requirements;
  • due to maintenance;
  • due to technical requirements;
  • due to breach of contract;
  • due to non-payment of subscription fees; or
  • for other legitimate business reasons.

Where DigiPro permanently discontinues a paid subscription service before expiry of a prepaid period for reasons attributable solely to DigiPro, DigiPro may provide a pro-rata refund or equivalent service credit, subject to the applicable subscription agreement and law.

16. FORCE MAJEURE

Cancellation or delay caused by events beyond reasonable control may not entitle either party to a refund or compensation except where expressly required by applicable law or contract.

Such events may include:

  • natural disasters;
  • war;
  • government restrictions;
  • strikes;
  • epidemics;
  • cyberattacks;
  • infrastructure failures;
  • internet outages;
  • power failures;
  • transportation disruption; or
  • other force majeure events.

17. REFUND PROCESS

Where DigiPro approves a refund:

  • the User may be required to provide relevant information;
  • DigiPro may verify the transaction;
  • approved refunds shall generally be processed using the original payment method where technically and legally possible;
  • bank/payment processing timelines may vary; and
  • applicable taxes, statutory deductions or non-refundable third-party charges may be deducted where legally permissible.

18. NO REFUND FOR UNUSED FEATURES

Unless otherwise expressly agreed, non-use of Procurify during an active subscription period does not create an automatic entitlement to refund.

19. GOVERNING LAW

This Policy shall be governed by the laws of India.

Subject to applicable statutory remedies, courts having jurisdiction over the registered office of DigiPro Solutions Private Limited shall have jurisdiction concerning disputes arising from this Policy.

20. CHANGES TO THIS POLICY

DigiPro may modify this Policy from time to time.

The latest version shall be published on Procurify.in.

21. CONTACT

DigiPro Solutions Private Limited

Product: Procurify.in

Registered Office:

Cancellation/Refund Email: info@procurify.in

Customer Support: info@procurify.in

Telephone: +91 8431331405

Website: Procurify.in